Nettyfish Solutions
Cloud Telephony Autodialer
Gain Real-Time Insights And Enhance Efficiency with Nettyfish's Cloud call Center Software
Easy-To-Use Solution
Easily integrate our Cloud telephony with your existing CRM software with an easy-to-use solution.
Enhancing The Caller's Experience
Enhance the caller experience with personalized regional greetings, custom hold music, and skill-based agent routing.
Productivity Enhancement
Improve customer engagement with advanced contact center solutions that save bandwidth, resources, and costs.
Omni Integration
Agents can manage business calls from anywhere by forwarding all customer calls to their mobile phones and landlines.
Minimal Investment
Provides comprehensive call management capabilities without requiring infrastructure.
Performance Insights
Analyze agent performance and gain deeper insights by tracking and recording customer conversations.
Cloud Telephony Features For Streamlined Communications
Call Forwarding
Redirect calls to preferred numbers or destination apps with mobile call center solutions.
Welcome Message
Set customizable greetings and update them conveniently with cloud telephony solutions.
Multi-Level IVR
Direct service calls with multiple IVR layers, eliminating the need for human intervention.
Programmable Extensions
Forward calls to pre-programmed extensions based on callers' inputs with virtual systems.
Voicemail Integration
Retrieve voicemails left by callers using cloud contact centersolutions.
IVR Scheduling
Schedule IVR menus and messages based on time, date, or holidays with cloud phone systems.
Audio File Upload
Upload audio files in .MP3 or .WAV formats to campaigns using cloud-based call center solutions.
Call Recording
Record voice templates by calling on mobile and utilizing cloud-based virtual systems.
Call Routing
Route calls to agents based on time, skill, and priority using call center software solutions.
Sticky Agent
Connect callers with agents they have interacted with in the past using cloud-based contact centers.
In-Queue Message
Engage callers with messages while they wait in the queue, offered by cloud contact center solutions.
Music On Hold (MOH)
Keep callers engaged with pre-set audio messages during wait times using virtual call center software.
Data Import
Import contacts from .csv, .xls, or .xlsx files as separate or single lists using the best cloud telephony solution.
Call Log
Display and share details of inbound, outbound, and missed calls with call center software solutions.
Feedback Call With IVR
Collect feedback using simple responses like 'YES' or 'NO' through cloud-based phone systems.
Feedback With Short URL
Send SMS with a short URL for survey forms and track responses using cloud-based call center software.
Predictive Auto-Dialer
Connect agents to answered calls through automated dialers in virtual call center software.
Campaigns And Lists
Manage multiple contact lists for different campaigns and enhance conversions with cloud-based call center software.
Automatic Call Distribution (ACD)
Automate call distribution with various methods using cloud telephony services.
Dashboards
Monitor campaigns and agent performance with customizable real-time dashboards in call center software.
Reports and Analytics
Empower managers with standard and custom reports to improve agent performance using cloud-based call center solutions.
Cloud Telephony Solutions For Business
Gain real-time insights and enhance efficiency with Nettyfish's Cloud call center software. Automate and boost your customer engagement with the best cloud telephony solutions in India.
"Our Cloud Center"
What Is Cloud Call Center Software
Cloud Telephony Software is a type of customer relationship management (CRM) software that is hosted in the cloud. It is designed to help businesses manage their customer communications more effectively, streamline their operations, and improve the overall customer experience. This type of software allows call center agents to handle customer interactions from any location with an internet connection, providing businesses with greater flexibility and scalability.
Try Our Cloud Contact Center Solutions
Our Cloud Telephony CRM integration software can automate your business, marketing, telesales, and customer support with smart voice calls, Interactive voice response, and outbound voice call broadcasts. You can handle your customers without multiple agents or human interactions. It will enhance your business and customer engagement cost-effectively. Nettyfish Solutions is one of the best companies that provide smart cloud telephony call center software in India.
Frequently Asked Questions
Voice API is an application program interface for voice call purposes. Voice API is a tool for receiving and making calls through the internet for enterprise purposes. It enhances business communication and customer support experience.
Voice API works by connecting to cloud telephony Solutions. You can integrate Nettyfish Solutions voice API with any CRM, apps, websites, etc.
Yes, 100% secure. Our voice API enables number masking technology. It helps to secure both customers and agents.
Nettyfish Solutions voice API is user-friendly and you can integrate it with any kind of software.
You can connect voice API with any kind of CRM software, websites, helpdesk, etc.
You can use Virtual Mobile Number to make and receive calls in Voice API.
Yes, you can. You can receive and make calls in voice API through the internet.