Business Whatsapp API and Chatbot
Nettyfish whatsapp Chatbot provides AI-powered bot solution for all the industries. The user-friendly platform has a dashboard with sandbox where you can view the incoming and outgoing messages. The incoming queries and the bot replies are viewed in the sandbox and agent intervention between the bot chats are also available. A detailes report of Agent solved queries and bot solved queries can be exported. The bot replies 24/7 to all the queries even during the non-business hours. The dashboard contains the feature of creating no-coding chatbot flows. You can create multiple chatflows by configuring the keywords accordingly. Whatsapp API document is provided to connect with any software.
The dashboard has a date filtered reports and chart with classifications of . New Ticket . Open Ticket . Pending Tickets . Solved Tickets . Solved by Bot . Solved by Agent . Expired . Expired without agent reply
The charges varies according to business- initiated and user-intiated messages but the first 1000 conversations are free with monthly subscriptions.
Business Whatsapp chatbot can be activated only if facebook business page is verified. Verification of facebook bussiness account is mandatory before applying for whatsapp channel activation. The green shield icon and the verification date will be displayed on business manager under secutiry center. Whatsapp channel will process with only limited functionalities without facebook verification. Our Digital Marketing experts will ask for few required documents for business verification.
For business verification and whatsapp activation, Nettyfish asks for admin access to business page to start verification process and whatsapp channel can be configured.