FAQ Page

FAQ

Compose SMS, Select route, Select Sender id, Type destination numbers, Type content, Click Send SMS button
There is 1 year validity of Bulk SMS purchased from Nettyfish. The renewal of the SMS package should be done once in a year with us.
While sigh in to Nettyfish portal it will ask for your Name, Contact no, Valid Email ID and Location details to create an account
Yes. Once you completed DLT entity registration from any of the operator, you can give the Sender ID that you want you SMS to be sent. Once it gets approved from the DLT portal you can upload the same into our Nettyfish portal and then start sending SMS.
Precisely more than 95 percent of the SMS will get delivered from the portal. The DND refund will be credited back to the account on the same day.
It is not guaranteed to the customers about the responses or leads from the bulk SMS services. Our responsibility ends with the proper delivery or SMS campaigns that has been sent.
We expect full payment in advance before activation of a service that you get from us. Once the payment is confirmed the service will be activated in 2 hours.
Yes. You can. Payments can be made through Net banking/UPI/Credit/Debit Card/RTGS/NEFT. Please share the payment made screenshot once the payment is successfully made to the concern sales person from our sales team to fasten your activation process.
No not at all. Nettyfish Enterprise bulk SMS option operates under prepaid basis.
No. You can send huge number of SMS without any limitation as per your wish.
No. There is no validity limitation of credits that is purchased. However you need to renew the account once in a year by getting in touch with your Sales Person from our Sales Team.
We provide Invoices for the purchase of any of the services from us.
You can send SMS using any of our BulkSMS portal or from our SMS API.
To send Unicode SMS from the portal you need to press the Unicode option while sending SMS from Compose SMS option. If you want to sent it via API you need to refer the API documents.
Once you sign up with us you will receive the verification mail in the registered mail id. Once you verify it from your mail id your account gets activated for sending bulk SMS.
You can click on to the forgot password option. Once you give your registered mail ID and mobile no, you will be able to provide a fresh password of your wish.
Nettyfish bulk SMS portal is been designed in a way that whenever the credits are low in your account. For example if it is less than 1000 you will receive an alert notification mail to the given registered mail id.
You can email your registered mail id and mobile no to our support mail id (support@nettyfish.com) . Our team will respond to you over mail with a fresh password.
SMS that are sent through our SMS gateway in a high priority routing such as for the purpose of OTP SMS are received within 7 to 15 seconds .
We do provide delivery reports in our Nettyfish SMS portal itself. You can view and download reports of the last 3 months.
SMS goes to Undelivered category for the following reasons like Not reachable, Switched off, Number not in use.
Of course you can. Nettyfish provides you Smart SMS option to attach photos, websites, web pages. In just a click the user will be able to view the photo via the link.
As per DLT regulations SMS 160 character count will be considered as 1 SMS and followed by that each 145 characters it takes as 1 count and so on.
Yes we do provide. In Smart SMS panel there is an option to schedule SMS campaign on the same day or the next day,
No. It is fully refundable on the same day or the next working day.
30 characters for each variable is allowed
No. Except in the place of {#var#} you must not alter/edit anything in the template approved by DLT.
You can find it by : Developer API > SMS > Create SMS
You can directly go to Reports section and check in Campaign report/List view and Download reports
As per TRAI regulations you can give maximum of 6 digits in case of Promotional and 6 Alphabetical letter for Transactional SMS
Service Explicit SMS is used to send offers, discounts, or updates regarding services to existing customers
Service Implicit SMS is used to send OTP’s, Booking, order SMS and This is not intended for marketing SMS
You can send up to 1 lakh SMS in a particular time.
Unicode SMS for a single SMS 70 characters is allowed. For the next count it add 65 characters and so on.
Yes. Nettyfish provides you with a Demo panel for testing Sample SMS.
Yes, you can create group by adding it by uploading in excel. Otherwise you can add it one by one also.
Please check whether your mobile storage is full. If so clear it and check again.
In DLT portal, you need to map registered Sender ID with your template by clicking edit option and tick mark the newly registered Sender ID.